Mitchell Family of Stores: Jack Mitchell, CEOMorton's The Steakhouse : Chris Artinian, President & CEO
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Mohegan Sun & Connecticut Sun: Mitchell Grossinger Etess, CEO |
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Authenticity -- design and service -- in gaming In this interview Mitchell Estess discusses how the Mohegan Sun brand is different from others and explains their objectives in delivering the 'customer experience' in their venues … from hotels to race tracks to basketball teams owned in the Mohegan Sun family. Reiss and Estess discuss the role of the CEO, and the culture and lessons Estess learned growing up in the famous Grossinger family. CEO Show interview: 8/09/2009 Listen to Interview
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